Scope
Hyva is strongly committed to protecting your Personal Information. This Privacy Policy describes how Hyva handles Personal Information collected through www.truck-components.com.au website.
Hyva has adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
A copy of the APP may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
By using Hyva's website and providing your Personal Information to us, you acknowledge you have seen, understood and agree with Hyva's Privacy Policy, and, to the extent this consent is necessary and valid under applicable law, you consent to the collection, use and disclosure of such Personal Information by us and any third party recipients in accordance with this Privacy Policy.
Contact us
This web-page and web-shop is run by Hyva Pacific Pty. Ltd (Company). If you have any questions or complaints about the way your Personal Information is processed, or would like to exercise one of your rights set out below, please contact us by one of the following means:
Email: privacy@hyva.com
Post:
72 Glenwood Drive
Thornton, NSW 2322
Australia
Information we collect about you
When you use Hyva's website we may collect information about your usage of the website through cookies and analytics tools. We collect click and browse information and we may collect personally identifiable information about you, such as IP address, cookie ID, web browser, your preferred settings, country, location, etc. Please see Hyva's Cookie Policy for further information.
If you choose to open an account with us or submit an enquiry, newsletter subscription or contact form as part of the registration process, you will be asked to provide us with Personal Information through a form. Personal Information we collect may include: name, job title, company name, invoice and delivery address, email address, telephone number, IP address, payment and other details related to your business interest.
It is Hyva's policy to collect only a minimum information level required to complete our task or your request.
Purposes of processing
Hyva collects your Personal Information of providing our services to you, providing information to our clients and marketing.
When you provide Personal Information to us, we may use it for the primary purposes referred to in this Privacy Policy or as stated at the point of collection (or as obvious from the context of collection), including:
· to administer and manage the website including
- by sorting and analyzing user data
- personalizing and enriching your browsing experience by displaying content that is more likely to be relevant and of interest to you, including profiling & personalised ads
· to open and manage your account
· to perform the sales contract with you according to any applicable terms of service, including
- processing and delivering your order
- providing you with the required customer service, including repair/warranty service and returns
- performing a credit check
· to develop this website, Hyva's businesses and services
· for marketing, PR, promotional activities and information provision concerning the developments within Hyva Group, its services and products (see Marketing, below)
We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
We rely on one or more of the following grounds to collect your Personal Information:
· our legitimate interests in the effective delivery of information, products and services to you and in the effective and lawful operation of Hyva's businesses (provided these do not interfere with your rights), including for the following purposes:
o to correspond and communicate with you
o to create a better understanding of you as a customer or visitor
o to administer Hyva's websites and for internal operations, including troubleshooting, testing, statistical purposes
o for marketing activities, other than where we rely on your consent (for example, to tailor marketing communications or send targeted marketing messages via social media and other third party platforms)
o for efficiency, accuracy or other improvements of Hyva's databases and systems (for example, by combining systems or consolidating records we or our group companies hold about you)
o for the prevention of fraud and other criminal activities
o to undertake credit checks for finance
o for network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access
o to comply with a request from you in connection with the exercise of your rights (for example, where you have asked us not to contact you for marketing purposes, we will keep a record of this in order to be able to comply with your request)
o to enforce or protect Hyva's contractual or other legal rights or to bring or defend legal proceedings
o for general administration including managing your queries, complaints, or claims, and to send service messages to you.
· to satisfy any legal and regulatory obligations to which we are subject
· if you have agreed to us processing your Personal Information for the relevant purpose by providing your consent (see Your Rights in relation to your information / Unsubscribe regarding withdrawing your consent, below)
· where required to perform a contract with you or in order to take steps at your request before entering into a contract with you (for example, to exchange information for warranties/aftersales)
· where it is in your vital interest (for example, if there are any urgent safety or product recall notices to communicate to you or where we otherwise reasonably believe that the processing of your Personal Information will prevent or reduce any potential harm to you).
Security of Personal Information
We have implemented generally-accepted standards of technology and operational security in order to protect Personally Information from loss, misuse, alteration or destruction:
· We only use reputable third parties to operate Hyva's shop and execute your orders
· access to the account is provided only after the individual login and password have been issued
· We use SSL certificates to ensure the security of transactions in Hyva's webshop
Only authorised persons are provided access to Personal Information collected via the website or otherwise. Such individuals have agreed to maintain the confidentiality of this information.
Cookies
Please see Hyva's Cookie Policy.
Processing locations and transfers to third party service providers
We may share your Personal Information between the Hyva Group entities on a confidential basis where required for the marketing, administrative and other business purposes. A list of the countries in which Hyva Group entities are located can be found on Hyva's website www.hyva.com.
Your Personal Information may also be transferred to service providers (third party service providers) to process it on Hyva’s behalf. As an example, in case you choose to have your products delivered by post or courier, we will provide your personal data to the selected carrier or intermediary performing the shipment. In addition, if you agree to rate your experience at Hyva's web-shop, some of your data will also be provided to the third-party survey operator. Whenever we transfer your personal data to third party providers, we do so for the purposes for which the information has been submitted, for the administration and maintenance of the website and associated systems, and/or other internal or administrative purposes. We also may transfer personal data to third party service providers of identity management, website hosting and management, data analysis, data backup, security and storage services.
Other disclosures
We may also disclose Personal Information to third parties under the following circumstances:
· when explicitly requested by you
· when required to deliver publications or reference materials as requested by you
· as otherwise set out in this Privacy Policy.
We may also disclose your Personal Information to law enforcement, regulatory and other government agencies and to professional bodies and other third parties, as required by and/or in accordance with applicable law or regulation. This includes disclosures outside the country where you are located. Hyva may also review and use your Personal Information to determine whether disclosure is required or permitted.
What happens if our company is acquired?
We may sell and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of Hyva's business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected.
How long will we keep information about you?
We will retain your Personal Information on our systems only for as long as we need it, given the purposes for which it was collected, or as required to do so by law, or to establish, bring or defend legal claims. We keep contact information (such as mailing list information) until a user unsubscribes or requests that we delete that information.
Marketing
Where we are legally required to obtain your explicit consent to provide you with marketing materials, we will only provide you with such marketing materials if you have provided consent for us to do so. Otherwise, we rely on our legitimate interest to develop our relationship with existing customers and grow Hyva's business as a legal basis for contacting you.
Your rights in relation to your information
Hyva's goal is to keep your data as accurate as possible. If you would like to request to access, correct, update, withdraw any consent or delete your personal data or request that the processing of your data be restricted please contact us by sending an email to privacy@hyva.com. We will respond to your request consistent with applicable law.
Unsubscribe
If you want to unsubscribe from any direct marketing to which you previously opted-in (for example, mailing lists or any registrations) you should look for and follow the instructions we have provided within the appropriate area(s) of the website or in the relevant communications to you. If you do not wish to receive emails or marketing communications from us, you can at any time contact us at privacy@hyva.com to request that such communications cease.
Third party links
The website may link to third-party websites, applications and social media platforms not controlled by Hyva and which do not operate under Hyva’s privacy practices. When you are directed to third-party platforms, Hyva’s privacy practices no longer apply. We encourage you to review each third-party's privacy policy before disclosing any personally identifiable information.
Right to complain
You have the right to lodge a complaint with the Company or your local data protection regulator if you are concerned about the way we have processed your Personal Information. Please visit that regulator’s website for further details. Please note that the regulator may recommend that steps are taken to resolve the matter with the Hyva before involving the regulator itself.
Children
We understand the importance of protecting the privacy of children, especially in an online environment. In particular, Hyva's websites are not intentionally designed for, or directed at, children under the age of 18.
It is Hyva's policy to never knowingly collect or maintain information about any person under the age of 18, except as part of a specific engagement to provide services which necessitates such Personal Information be collected or as otherwise required by law.
Keeping Personal Information Current
If you believe that any Personal Information Hyva has collected about you is inaccurate, not up-to-date, incomplete, irrelevant or misleading, you may request correction. To do so, please contact us and we will take reasonable steps to correct it in accordance with the requirements of the Privacy Act. Please see 'Contact us' for details.
Changes to this Privacy Policy
We may update this Privacy Policy at any time by publishing an updated version. The new modified or amended Privacy Policy will apply from that revision date. Therefore, we encourage you to review this Privacy Policy periodically to be informed about how we are protecting your information.
This Privacy Policy was last modified 9 July 2021.
Privacy Policy Printable Version
View a full version of Hyva's Privacy Policy here.